You could realize one foot longer then the other, is absolutely normal. Use the bigger size when you choose the size you want to buy. If you got half sizes , pick the bigger size from the chart ( es 37.5 order a 38 )
Choose your size:
Size & Fit
True to size
If you wear an half number measure , our suggestion is to go for the number above (es. 36,5 get a 37)
Shipping and return
IN HOW LONG I CAN RETURN THE GOODS?
You got the legal right to change your mind and return the goods until 14 days after delivery, shipping cost is upon you and it won’t be refunded.
In case you get a wrong pair or with defected, we will let you know if you have to return it, if you don't want to get it anymore you must ship it back.
The return MUST BE made with the original packaging, we can’t refund goods used or modificate by custumer, goods or with incomplete packaging.
IN HOW LONG I WILL BE REFUNDED?
Is our policy to work on any return asap.
If you have changed your mind asking for refund we will work on it in the 14 working days after the delivery of your return.
If After the 14 working days you did’t get your refund yet you can contact us with the prove of your shipping, we will sort it out.
HOW I CAN RETURN OR CHANGE MY ORDER?
Never been so easy, just need to text a staff member trought the live chat and tell him if you want to change or return or change your goods
Identità will accept all the regular returns with:
All the labels, box, and accessories MUST be the originals and shipped back
The Goods MUST be Brand new as received ( not used or modificate for any reason)
The Goods MUST be packed with the same packaging received, in the same condition.
Identità S.R.L. has the legal right to refuse any return not in line with our return policy. In this case will be communicated by our customer care /mail service how to get back the unconform return.
HOW MUCH DOES IT COST A RETURN ?
You can pick any company and post office you prefer, the goods must be received in 7 working days after the return request
IN HOW LONG I WILL BE REFUNDED ?
From our communication you will be refunded in max 14 working days trough bank transfer or PayPal.
CUSTOMER RETURN RIGHTS
Besides our policies you can change your mind anytime till 14 days after the delivery of your goods.
If you wish to return you MUST notify us until 14 days after delivery.
After it you must return the goods as written in our :"HOW I CAN RETURN OR CHANGE MY ORDER? “ section.
When you notify to our customer service you wish to return you must Keep any delivered part of your order, without using it or modify it, wil be our duty refund you (taking out the shipping cost) until 14 working days.
Service and security
Fast delivery Delivery within 1 business day
Free returns within 14 days Convenient return service
Secure payment and data protection SSL encryption for secure transactions and personal data